Automated voice messaging
Debt Management use an automated voice messaging phone service to enable us to quickly and efficiently deal with all customer contact.
What you can expect if you receive an automated call or message from us:
- When answered, the call will clearly state that it is The Co-operative Bank calling and who the call is for
- You will then be asked for security information to identify yourself
- You will then be asked to confirm or make your repayment proposals by using your telephone keypad
- If your repayment proposal is acceptable and successful, the call will end after choosing the appropriate option
- If not, you will be connected to one of our advisors.
If we are unable to get in touch with you, we may leave a message on your answer phone asking you to contact us.
You can verify the call is from The Co-operative Bank as the Caller Line Identification (CLI) number will always be 0845 355 0305 (you will see this on the display screen of your phone or if you dial 1471) Find out about our call charges.
What you can expect if you try to contact us:
- You will be asked what bank product you are calling about
- You will be asked for security information to authenticate yourself
- You may be asked to confirm or make your repayment proposals by using your telephone keypad
- If your repayment proposal is acceptable and successful, the call will end after choosing the appropriate option
- If not, you will be connected to one of our advisors.
