Manage your Platinum Bond Plus

You can talk to us to help you with any queries you may have about your Platinum Bond Plus investment.

What else can Platinum Bond Plus do for you?

	Receive a regular income You can receive a regular ‘income’ by making regular withdrawals from your Platinum Bond Plus – up to 5% each year of the total amount you invested without needing to pay any tax straight away. But remember, that this will reduce the value of your investment.
	Take out some of your money Platinum Bond Plus is flexible - if you need some money unexpectedly, you can make a partial withdrawal of some of your money, which will reduce the overall value of your investment.
	Cash in your Platinum Bond Plus You can do this at any time, and at the end of your policy, we’ll make sure you’re paid out a fair value for your investment, by either adding a Final Bonus, or applying a Market Value Reduction (MVR).
	Add to your investment If you invested in Platinum Bond Plus after 1st April 2009, you can ‘top-up’ your investment as long as you add £500 or more. You can call us and we'll explain how.

Top 5 common enquiries

• How can I find out how my Platinum Bond Plus is performing?

We’ll send you a statement once a year on the anniversary of your investment, which gives you a cash-in value for your investment at the time, details of any Bonuses and charges (deductions)which have been applied in the previous year. We’ll also include a leaflet about how the with-profits fund is performing.

You can also get an up-to-date valuation of your Platinum Bond Plus whenever you need it, by calling us on 08457 46 46 46. We may need to send you your valuation in the post, so this might take a few days. You’ll need your Policy number to hand when you call us.

• How do I notify you of any change to my personal information, like my address or phone number?

Call us on 08457 46 46 46 and we can make these changes for you over the phone. You’ll need your Policy number to hand when you call us.
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• What Bonus Rates or Market Value Reductions (MVRs) apply to my Platinum Bond Plus at the moment?

Because every investment is different we’ll need to look at the details of your Platinum Bond Plus to calculate a personal cash-in value for you, taking into account any Bonus Rates or MVRs. This can take a few days and we may need to post it to you.

You can call us on 08457 46 46 46 or write to us to find out your cash-in value.

At the moment, if you cash in your Platinum Bond Plus, an MVR is applicable for Bonds opened between these dates. The rates which currently apply are:

Investments made between	MVR (% of invested capital)
16/09/06 - 15/12/07	9.0
16/12/07 – 15/03/08	6.0

• What should I do if someone dies?

If the Policyholder dies while holding this investment, we try to make things as easy as possible for you at this difficult time. So call us on 08457 46 46 46 and we’ll send you a ‘Death Claim Form’ in the post, so you can tell us what you want to do with the investment. You should post this back to us, with the Death Certificate for the person who has died once you receive this.

• How do I cash in my Platinum Bond Plus?

Before you cash in your Platinum Bond Plus, call us on 08457 46 46 46 and we’ll calculate the ‘cash-in value’ for your investment, taking into account and Final Bonuses or Market Value Reductions (MVRs) which need to be applied. We may need to post this to you, which can take a few days.

Then, if you want to cash-in your investment you can either instruct us to do this over the phone or complete the ‘tear-off slip’ on your valuation. Then, we’ll send you a cheque.

Not the answer you were looking for?
Take a look at some more common enquiries.